At Green Lane Loans, our commitment to responsible lending involves adhering to all laws and regulations, providing full transparency to our customers, and prioritizing their financial wellbeing.

1. Compliance with Lending Laws and Regulations

Green Lane Loans strictly adheres to all local, state, and federal laws and regulations pertaining to payday loans and short-term lending. Key regulations include:

Truth in Lending Act (TILA)

TILA requires lenders to disclose all terms of the loan in a clear, understandable manner. This includes interest rates, fees, repayment terms, and any potential penalties.

Fair Debt Collection Practices Act (FDCPA)

Under the FDCPA, we follow fair and ethical debt collection practices. We do not use threatening, deceptive, or unfair practices to collect outstanding debts.

Military Lending Act (MLA)

The MLA provides special protections for active duty servicemembers and their dependents in certain credit transactions, including payday loans.

2. Transparency and Full Disclosure

All loan terms are fully disclosed in the loan agreement. We encourage borrowers to thoroughly read and understand the agreement, and to ask questions about any terms they do not understand, before accepting the loan.

3. Borrower's Rights

As a borrower, you have several rights under federal law:

Right to Transparent Disclosure:

You have the right to a clear, understandable explanation of all loan terms and conditions.

Right to Fair Treatment:

You have the right to fair, respectful treatment from lenders and debt collectors.

Right to Privacy:

Your personal and financial information must be protected and used in accordance with privacy laws.

Right to File Complaints:

If you believe a lender has violated your rights, you can file a complaint with the Consumer Financial Protection Bureau (CFPB).

4. Affordability Assessment

Before granting a loan, we conduct a thorough assessment of the borrower’s ability to repay. This includes verifying income and evaluating financial obligations to ensure that the loan repayments will not lead to financial distress or hardship.

5. Flexible and Fair Repayment Plans

We offer flexible repayment plans that are tailored to the borrower's financial situation. If a borrower encounters difficulties making repayments, we work with them to adjust the repayment schedule.

6. Fair Debt Collection Practices

We adhere to fair and ethical debt collection practices in line with the Fair Debt Collection Practices Act. We do not use threatening, deceptive, or unfair practices to collect outstanding debts.

7. Privacy and Data Security

We uphold stringent data security standards to protect the privacy and personal information of our borrowers. Our security protocols include data encryption, secure data storage, and strict privacy policies.

8. Customer Support and Complaint Resolution

Our dedicated customer support team is always available to assist our customers with any questions, concerns, or issues they may have. We also have a straightforward and responsive complaint resolution process to address any dissatisfaction with our services.

At Green Lane Loans, we believe in responsible lending and the positive impact it has on our customers and our community. We encourage borrowers to use payday loans responsibly and to consider them as a short-term solution for financial emergencies. If you have any questions about our responsible lending practices, please reach out to us at [email protected].